Frequently Asked Questions

Introduction to Chikoo

Do I need a computer or laptop to use Chikoo?

Chikoo is an android app and all you need to manage your store is an android smartphone and internet connection. Chikoo will soon be available on the Apple App Store as well for iPhone and iOS users.

‍Can I use my own domain name with Chikoo?

Yes, with Chikoo you can map your pre-existing domains as well as customize your new domain too. To have your domain mapped, please click on the help icon on the upper right corner of the app and request a call back and our customer success team will guide you through the process step by step.

Who can use Chikoo?

Chikoo is meant for anyone who wants to sell online – from shop owners to facebook or Instagram sellers.Businesses selling Grocery or Essentials, Fashion & Apparel, Mobiles, Electronics & Accessories, Pharmacies, Books & Stationery, Hardware, Fruits, Vegetables & Meats, Restaurants, Bakeries, Pan Shops, Arts, Crafts & Handicrafts, Gifts, Toys, Online & Home based businesses.

‍In what countries can I use Chikoo?

Chikoo is currently designed for use in Pakistan.

‍How much does Chikoo cost?

Chikoo pricing plans range from PKR 6/- to PKR 25/- depending on the merchant’s store requirements

‍Is Chikoo a marketplace?

No, Chikoo is not a marketplace. Chikoo is an app that helps you grow your business digitally.

‍What is Chikoo and how does it work?

Chikoo is an eCommerce platform that anyone can use to build their online store. With Chikoo, you can create a simple and great looking eCommerce webstore that helps you manage and grow your business digitally.Create an eCommerce webstore in less than 3 minutes
Manage products, inventory, payments, and shipping
Sell in multiple places, including web, mobile, social media, online marketplaces.Chikoo is completely managed through a smartphone app which is cloud-based and hosted, which means you don’t have to worry about upgrading or maintaining software or web servers. This gives you the flexibility to access and run your business from anywhere with an internet connection.

Selling On Chikoo

Can I create an order on my customers behalf?

Yes, you can create an order on your customers behalf within the Chikoo app by adding the customers information and products that have been ordered.

How can I use a delivery service in Chikoo?

You can sign in to your service account for the desired delivery service in Chikoo and book a delivery through your own account.

What happens when I receive an order?

You will receive a mobile app notification every time you receive an order.To manage your orders, go to the Order tab. When customers place an order, the orders are saved on this tab as “Received”. You can mark received orders as accepted, packaged, dispatched, delivered, or cancelled based on the customers’ response.

‍How do I register on Chikoo?

Download and install the Chikoo app from Google Playstore, enter your phone number, your business name and set your website URL. Your store is ready.

‍Can I charge a delivery fee on my orders?

Yes, you can set a flat delivery fee for your online store. You also have the option to allow customers free delivery for orders over a certain amount.

‍How will I deliver an order?

You can deliver an order through your own rider, or choose any delivery service. Some delivery services like Bykea, Rider, blueEx, TCS and Trax will be available to use within Chikoo app.

‍Can I manage inventory on Chikoo?

You can choose to manage inventory on Chikoo, by turning the inventory check on and typing in the quantity of a product you have for online sales. Once this number reaches zero, your product will automatically go offline.

‍How can I add products to Chikoo?

Once registered, you can add products by scanning the barcode on the product, searching a product in the Chikoo database by name OR creating a custom product using your own images.